50% OFF ALL ICING PIPING TIPS. PROMO CODE: ICING17. SALE ENDS 12/20/17.

FREE SHIPPING on orders of $50 U.S., $75 Canada & $125 International

Shipping Policy

Products ship from California using the U.S. Postal Service. The shipping cost is calculated automatically using our on-line shopping cart. Rates vary based on the amount of your order.
We make every effort to keep our inventory accurate. However, we cannot guarantee every item’s availability. In the event an item(s) is out of stock, we will promptly notify you.
We cannot guarantee a delivery date and apologize in advance for any shipping delay.
We cannot be held responsible for any orders that are left outside of your house or lost/damaged during shipping.
We strive to ship all items within 1-2 business days, when possible. We often ship orders the same day they’re placed.
Order confirmation and shipping tracking numbers are automatically emailed to you by PayPal.

U.S. Domestic Orders

Domestic Shipping Prices:
Orders of $1.00 to $49.99 = $3.50 (First Class – 2-8 business days)
Orders of $1.00 to $49.99 = $5.99 (Priority Mail – 2-3 business days)
$50.00 and more = free shipping (First Class – 2-8 business days)
Priority Mail Express = $23.99. Shipping upgrade for domestic USPS domestic orders. 1-2 day delivery to most U.S. locations in most cases.

International orders

Shipping Prices to Canada – First Class:
Orders of $1.00 to $29.99 = $4.00
$30.00 to $49.99 = $8.00
$50.00 to $74.99 = $12.00
$75.00 and more = free shipping
Orders to Canada via First Class usually take 12 days to arrive.
Priority Mail International = $30.00. Shipping upgrade for Canadian orders. 6-12 day delivery to most Canadian locations in most cases.

International Shipping Prices – First Class:
Orders of $1.00 to $29.99 = $8.00
$30.00 to $49.99 = $10.50
$50.00 to $69.99 = $13.00
$70.00 to $89.99 = $15.50
$90.00 to $109.99 = $18.00
$110.00 to $124.99 = $20.00
$125.00 and more = free shipping
International orders via First Class can take anywhere from 1-6 weeks for delivery, depending on the country.
Priority Mail International = $45.00. Shipping upgrade for International orders. 6-15 day delivery to most countries in most cases.

Most international shipments of stencils (in flat envelopes) will receive a partial refund, when applicable.
When several heavy products are ordered, shipping may be delayed and shipping charges may higher and adjusted before package ships.
Customs may stop your parcel for inspection, depending on your country’s rules and regulations. Allow up to 60 days for all parcels to arrive.
Duty, taxes and brokerage fees, etc. may be assessed by your country once your package arrives.

Payments

In addition to PayPal, we accept Visa, MasterCard, American Express & Discover cards (no PayPal account required).

Damage During Shipment

We want you to receive your order intact, but in the event of damage, please notify us immediately when you receive any damaged merchandise.
Email us immediately, informing us of the type of damage (include a photo, if possible).
We will try to make arrangements in the event of damage, but ITACakes can’t be responsible for damage during shipping.

Returns

Returns will only be accepted in the case of a product defect with prior notification and our approval.
Please send us an e-mail within 72 hours of receiving the order describing the product defect.
All merchandise should be returned in its original packaging/condition.
If you have any questions about an item, please contact us before making a purchase.

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