1. What’s the best way to contact ITACakes?
Please email us at email@example.com. We will make every effort to respond as soon as possible.
2. How do I place an order?
Simply select your items by clicking “Add to Cart.” New items are shown at the top right corner of the page next to Cart. Select ”Checkout” to proceed to payment/shipping.
3. What if I’m struggling to place an order online?
If you need assistance, email us at firstname.lastname@example.org with the details of your order.
4. How long does it take to process an order?
Weekday orders are typically shipped within two business days and tracking numbers are supplied. If your order is placed over the weekend, on a holiday or during a noted vacation period, we will ship out your order the next available business day. For illustration, here are the USPS guidelines:
USPS Priority Mail Express (1-2 business days)
USPS Priority Mail (2-3 business days)
USPS First-Class Mail (2-8 business days)
USPS First-Class Mail International (1-6 weeks. Customs may delay)
5. Do you offer free shipping?
Yes, we currently offer free shipping on U.S. orders of $50 or more, Canadian & Mexican orders of $75 and international orders of $125 or more (international prices vary based on total price). For heavy international orders there may be additional charges.
6. How much will my shipping cost?
We provide the best price on shipping using USPS. Rates depend on the amount of your order.
U.S. Domestic Orders
We strive to ship all items within two business days, when possible, and often ship the same day you place your order. Tracking numbers will be automatically emailed to you by PayPal.
Domestic Shipping Prices
Orders of $1.00 to $49.99 = $3.50 (First Class)
Orders of $1.00 to $49.99 = $5.99 (Priority Mail)
$50.00 and more = free shipping
$23.99 extra (Priority Mail Express). Shipping upgrade for domestic USPS domestic orders. 1-2 day delivery to most U.S. locations in most cases.
International orders can take anywhere from 1-6 weeks for delivery, depending on the country.
If the shipping cost is less than the amount that you paid, you will receive a partial refund.
When several heavy products are ordered, shipping may be delayed. Shipping charges may be adjusted before a package ships.
International Shipping Prices:
Orders of $1.00 to $29.99 = $8.00
$30.00 to $49.99 = $10.50
$50.00 to $69.99 = $13.00
$70.00 to $89.99 = $15.50
$90.00 to $109.99 = $18.00
$110.00 to $124.99 = $20.00
$125.00 and more = free shipping
Shipping Prices to Canada:
Orders of $1.00 to $29.99 = $4.00
$30.00 to $49.99 = $8.00
$50.00 to $74.99 = $12.00
$75.00 and more = free shipping
Orders to Canada usually take 10 days to arrive.
7. Do you ship international?
Yes, we have ship orders worldwide but don’t provide tracking number for international orders.
8. Is my credit card information secure?
Yes, we use secure encryption to ensure your credit card and personal information is secure, and we NEVER give out your information. We’ve safely shipped to more than 60 countries worldwide.
9. How can I receive news of new products & discounts?
Sign up to receive our newsletter, like us on Facebook and social media to stay up to date on current promotions, coupons and new products.
10. Do You Offer Wholesale Pricing?
Yes, we offer wholesale pricing for some of our products. Send an email to email@example.com with your request for an estimate.
11. Do you have a physical store?
We are purely an online store.